 |
 |
|
 |
| |
Customer Testimonials
"I can highly recommend Sambrookbears. Prices are great, stock is lovely all of which only surpassed by the quick and efficient posting." Angela, UK.
"Awesome patterns and excellent customer service!" Heather, Indian River, Mi, USA.
|
|
|
 |
|
 |
|
 |
|
|
|
|
See SambrookBears At - ‘Essex Artist Bear Fair 2010’ - Saturday 10th July 2010.  more infomation |
About Us
Sambrook Bears are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Sambrook Bears
29 Robertson Drive Wickford Essex SS12 9QH United Kingdom
Phone: 01268 562163
Fax: 01268 562163
Email: mandy [at] sambrookbears [dot] co [dot] uk
|
Making A Purchase
We accept all major credit cards and echecks via Paypal.
If you would like to purchase one of my bears, but do not wish to pay by Paypal using your credit card, please contact me via email at mandy@sambrookbears.co.uk
I will reserve the chosen bear and dispatch once payment has cleared. I am happy to accept cheques and bank drafts in Pounds Sterling made payable to A Sambrook.
If you wish to contact me via telephone my number is +44 1268 562 163 (Internationally) and 01268 562163 from the UK.
If you have any comments, questions or suggestions we would love to hear from you. Commissions are very much welcome, so if you have a special occasion coming up and are in need of a unique and personal gift, if you have a certain little bruin in mind or if you want a Sambrook Bear designed and created exclusively for you, then please get in touch.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|
Shipping And Handling
UK orders are posted via Royal Mail first class with the exception of teddy bears, which are posted via Royal Mail Special Delivery Next Day which includes full insurance.
Overseas orders are posted via one of two Royal Mail services. Airmail Small Packets which is the cheapest option and includes insurance up to the value of £39 and International Signed For which includes insurance to cover the full value of the parcel. Please note that overseas orders for teddy bears will be posted by this service.
If you have any comments, questions or suggestions I would love to hear from you. Commissions are very much welcome, so if you have a special occasion coming up and are in need of a unique and personal gift, if you have a certain little bruin in mind or if you want a Sambrook Bear designed and created exclusively for you, then please get in touch.
|
Delivery Schedule
Orders will be immediatly posted via Royal Mail Recorded Delivery for UK destinations and Royal Mail International Signed For Service, which is an Air Mail service, for overseas destinations. In both instances a signature will be required upon delivery.
We always try to despatch orders the same day but where this is not possible, certainly within 24 hours of receipt.
UK orders are posted via Royal Mail first class with the exception of teddy bears, which are posted via Royal Mail Special Delivery Next Day which includes full insurance.
Overseas orders are posted via one of two Royal Mail services. Airmail Small Packets which is the cheapest option and includes insurance up to the value of £39 and International Signed For which includes insurance to cover the full value of the parcel. Please note that overseas orders for teddy bears will be posted by this service.
If you have any comments, questions or suggestions I would love to hear from you. Commissions are very much welcome, so if you have a special occasion coming up and are in need of a unique and personal gift, if you have a certain little bruin in mind or if you want a Sambrook Bear designed and created exclusively for you, then please get in touch.
|
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
|
Tax Charges
All orders are VAT free.
|
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
|
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01268 562163 (International +44 01268 562163) or fax us on 01268 562163 or write to us at 29 Robertson Drive Wickford Essex SS12 9QH United Kingdom
|
Privacy Policy
Sambrookbears.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sambrookbears.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/08/2009.
What do we collect:
* Name and job title.
* Contact information including email address.
* Invoice and delviery addresses.
* Demographic information such as post code and preferences.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* When creating a new account at www.sambrookbears.co.uk, you can request to opt-in to our email campaigns. We may then periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. On each email sent this way, there is a clear link to permenantly unsubscribe from our email campaigns.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When placing orders, we actively work to protect the security of your order and payment information by using 128-bit SSL technology. This automatically encrypts your details during transmission.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties for promotional purposes.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write us (see our postal address at the top of the page). A small fee of £5 will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible (mandy@sambrookbears.co.uk ). We will promptly correct any information found to be incorrect.
Should you have any further questions which are not covered here then please send them to mandy@sambrookbears.co.uk.
|
|
|
|
Home
